Trace the release through the marketplace settlement records before posting a bank receipt. A reserve movement may change the amount available on the platform without creating a separate transfer to the company's bank.

Accounting records, calculator and glasses on a desk
Illustrative photograph by Cht Gsml.

Reconcile the platform balance

Collect the reserve statement, transaction detail, payout report and bank activity. Identify the reserve opening balance, additions, releases, deductions and closing balance. Match the released amount to its transaction reference and later settlement where available.

Avoid counting the same sales proceeds when the sale occurs, when a reserve is released and when the platform pays out. Ask the accountant to confirm how the existing marketplace clearing and reserve accounts should reflect the movement.

Follow the release to its destination

For example, the platform releases a held amount but offsets a refund before the next payout. The bank receives only the net settlement. Keep the release and refund lines in the reconciliation so the difference is explained rather than treated as missing cash.

If no payout or offset can be found, leave the item clearly identified for investigation. Check platform processing cut-offs and request a detailed statement from the provider.

Keep an ageing trail

Record the release date, reference, expected settlement and person following up. Review unresolved items at close and retain correspondence about holds or deductions. The final reconciliation should connect the platform's balance to the accounting records and the bank, with each outstanding amount explained.

Related practical guidance

For the surrounding records and responsibilities, see bookkeeping basics, company records to keep, bookkeeping and accounting.

Official guidance: the relevant official guidance.

Help with your company records

For accounting, bookkeeping and related compliance support, contact Raffles Corporate Services at [email protected] or WhatsApp +65 8501 7133. Tell us which records or process need attention so we can discuss the relevant next steps.